Ordering may be completed via the client's preferred method. Email, online, phone, and fax orders are all accepted by Rally Inc.
Customer Service : 713-957-8555 or 1-800-337-2559
Fax : 713-316-0536
Rally Inc. Customer Service Department is open to serve you 9 A.M. to 5 P.M. CT M-F.
A logon ID and password are required to order online at https://www.rallyinc.com
Orders are subject to acceptance by Rally Inc. for fulfillment. We reserve the right to refuse service to anyone for any reason at any time. You must not use our products for any illegal or unauthorized purpose.
A client’s acceptance of any goods from Rally Inc. shall constitute acceptance of the terms and conditions. No terms and conditions appearing in your order that are in variance or contrary to Rally Inc.’s terms and conditions shall be binding unless specifically agreed to in writing.
The wide-reaching selection of supplies, equipment, and pharmaceuticals may be found on the Rally Inc. online shop at https://www.rallyinc.com
If you are unable to find the product you are looking for in our catalog, please call us and let our Sales Representative or Customer Service Department help you find it.
***Special Order Items are considered non-returnable***
Rally Inc. will make every effort to maintain prices constant and will make price adjustments only in response to manufacturers’ increases or other events outside of reasonable control. Customers are responsible for all federal, state or local sales, use or excise tax imposed with respect to the Products.
Payment is due 30 days from the statement date. All payments shall be made in United States dollars and may be made by Check, Visa, MasterCard, American Express or Zelle.
A seventy-five Dollar ($75.00) fee will be assessed for each returned check.
One and one-half (1 1/2) percent per month (18% annually) finance charge will be charged on past due balances.
Rally Inc. may suspend shipment of Products to Customers whose accounts are past due, at no liability to Rally Inc.
In the event of non-payment, the customer agrees to pay all reasonable attorneys’ fees and/or cost incurred for the use of a collection agency to collect the debt.
Rally Inc. Remittance Address:
5213 Tacoma Drive Bldg C Houston, TX 77041
Attn : Billing Department
Delivery of Orders for stocked items are to be shipped 2-3 days ARO from the distribution center in Houston, TX. ETA of orders is determined by the delivery service chosen. Items that were not currently stocked at time of order will be placed on backorder. The ETA for backordered items will be communicated to the client.
Shipping cost for each order is determined by the carrier.
Deliveries are to be shipped via the most economical option provided by either FedEX, UPS, or USPS. Orders will be shipped and insured via FedEX/UPS Ground Services unless “NextDay AM” delivery is requested (see “Just-In-Time Delivery”).
Just-In-Time Delivery :
Rally Inc. can fulfill orders that are noted for Just-In-Time via “Next Day AM” services provided by FedEX/UPS. A fee of $50.00 will be added for this service.
Standard Deadline for Just-In-Time delivery is 2pm, Monday-Thursday.
These additional Fees/Surcharges will apply to the following:
Just-In-Time (Next Day AM) @ $50.00/order Controlled Substance Fee @ $25.00/order Refrigerated Item (Ship in Cooler) @ $15.00/order
For larger, palletized orders, Rally will schedule freight delivery. Freight deliveries require coordination of delivery specifications before processing may be completed. Freight ETA will be based on the specifics of corresponding order.
For errors in fulfillment by Rally Inc., clients will not pay return charges nor restocking fees.
All returned merchandise must have prior authorization. Unauthorized returns will be refused.
A Return Goods Authorization (RGA) document is required on all returns.
Please call customer service for return authorization and shipping instructions.
There is a 25% restocking fee charge on the merchandise returned.
Your return net of shipping cost and restocking fee will be refunded or credited to the customer.
Merchandise returned for credit must be received within 30 days and in saleable condition. Rally does not accept any returns after 30 days of invoice date.
The following Products have are not returnable:
Controlled Substances
Diagnostic Test Kits
Discounted or Sale Products
Drop Shipped or Special Order
Products shipped directly from the manufacturer
Hazardous Materials Items
Products Shipped on Ice or Dry Ice
Opened or Defaced Products
Used Instruments and equipment
Compressed Gas Tanks (Oxygen Tanks)
Seasonal Injectables and Vaccines
Rally, Inc. exercises the utmost care and caution in the fulfillment of customer orders; however, the following should be observed by client:
All deliveries should be inspected for shipping damage before accepting delivery.
If damage has occurred, customers should note the extent of the damage on the freight bill and contact Rally Inc. immediately.
Claims for loss or damage in transit must be entered and prosecuted by Customer.
In no event will Rally Inc. be held liable for any damages or expenses caused by delay in delivery.
Customers shall have one (1) day from the date of delivery to inspect the products and to reject any or all products which are defective or nonconforming.
Defective product requires a written complaint documenting specific issue(s). Complaint is to be sent to the Manufacturer for defective investigation(s).
All return freight charges for Products that are deemed to be not defective or nonconforming are the responsibility of the Customer.
All Product shortages must be reported to Rally's Customer Service at 1-800-337-2559, within one
(1) days of invoice date.